Privacy Policy
Works hand-in-hand with these terms. Covers how we collect, store and protect your personal data across all lobby access points.
LEGAL REFERENCE
Our Terms Shape Your Account
When you open an account with tigerkoin, you're joining a platform built around clear rules and your protection. These terms explain how we operate, what you can expect...
Account SecurityPayment ClarityFair PlayYour RightsSupport Always
Policy Foundation & Jurisdiction
tigerkoin operates under the laws and regulations applicable to our supported regions, including Indonesia where local law permits. Our terms reflect the payment methods you use — DANA, OVO, GoPay and QRIS — and the account protections that come with them. We maintain these standards across all lobby access points, whether you're on mobile or desktop. Your account is yours to control;
we handle the backend so you can focus on the games. Any disputes are resolved through our support team first, with escalation paths clearly marked in your account settings.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
How to Reach Us About Terms
Live Chat
Open the chat widget in your account lobby. Our team responds within minutes during operating hours and can clarify any term or policy point in real time.
Email Support
Send detailed questions to [email protected]. We reply within 24 hours with full explanations and links to relevant policy sections.
Account Settings
Your account dashboard includes a Terms & Policies hub. Review your agreement, payment terms and account rules anytime without leaving the platform.
WHY THIS PLATFORM
Why Our Terms Matter
Transparent Language
We write our terms in plain English so you understand exactly what you're agreeing to. No hidden clauses, no legal...
Indonesia-First Design
Our terms reflect the payment landscape you live in — DANA, OVO, GoPay and QRIS are built into our account...
Regular Updates
When we change a term, we notify you in advance through your account and email. You always know what's shifting...
Account Protection
Your funds, your data and your account history are protected under our terms. We spell out exactly how we safeguard...
Dispute Resolution
If something goes wrong, our terms lay out the steps we take to make it right. Escalation paths are clear...
Fair Play Commitment
Our terms guarantee that every game runs on certified random number generation. You're playing against the same odds as everyone...
WHY THIS PLATFORM
Consistency Across Our Policies
Payment Terms
Explains deposit, withdrawal and transaction rules specific to DANA, OVO, GoPay and QRIS. Linked directly from your account chip row.
Responsible Account Use
Outlines account limits, session controls and support resources. Sits alongside these terms as part of your account agreement.
Dispute & Refund Policy
Details how we handle transaction disputes, game reversals and refund requests. Referenced in the support section of these terms.
Cookie & Tracking Policy
Explains how we use cookies and analytics on tigerkoin.app. Complements our privacy terms for full transparency on your browsing data.
Affiliate & Referral Terms
If you refer friends, these separate terms apply to your referral rewards. Kept distinct so you know exactly what you're earning.
Mobile App Agreement
Our mobile app has additional terms covering app-specific features, push notifications and device permissions. Reviewed when you first open the app.
What These Terms Protect
Your Account Ownership
You own your account. We manage the platform. These terms make clear that your funds, your history and your choices stay yours at all times.
Payment Security
Every transaction through DANA, OVO, GoPay or QRIS is encrypted and logged. Our terms guarantee that your payment data never leaves our secure servers.
Game Integrity
All games run on certified random number generation. These terms commit us to fair odds, transparent payout rates and no hidden house rules.
Support Access
You have 24/7 access to our support team. These terms guarantee response times, escalation paths and resolution commitments for any account issue.
Data Privacy
Your personal information is protected under strict encryption and access controls. These terms detail exactly what data we collect and how we use it.
Account Control
You can pause, adjust or close your account anytime. These terms spell out the process, any pending balances and how we handle your account history.
Terms Questions Answered
Yes. Whether you use DANA, OVO, GoPay or QRIS, the same core terms apply to your account. Payment-specific rules are detailed in our Payment Terms policy, linked from your account settings.
We can update terms, but we notify you 30 days in advance through your account and email. You can review changes before they take effect. If you disagree, you can close your account without penalty.
We handle violations on a case-by-case basis. Minor issues trigger a warning and a chance to correct. Serious breaches may result in account suspension. We always explain why and give you a chance to respond.
Yes. Your account balance is held in segregated accounts and protected under our terms. If tigerkoin faces financial trouble, your funds remain yours. We detail this protection in the Account Ownership section.
Open a dispute ticket in your account or contact [email protected]. We investigate within 48 hours and respond with findings. Our Dispute & Refund Policy outlines the full process and timelines.
These core terms apply to all platforms. The mobile app has additional terms covering app-specific features and permissions. You review and accept app terms when you first open the app.
Reach out to our support team via live chat or email. We explain every term in plain language and can point you to specific sections. Understanding your agreement is our priority.